Last updated: June 15, 2025
At HerForma, your satisfaction is our top priority. However, due to the nature of our products (supplements, vitamins, wellness), we enforce a strict refund policy to ensure product quality, hygiene, and safety for all items sold.
Non-Refundable Products
For health, safety, and quality control reasons, all products sold are final sale and non-refundable, except in the following cases:
- Damaged product received
- Order error (wrong item received)
Damaged or Incorrect Product
If you receive a damaged or incorrect item, please contact us within 7 days of receiving your order at: 📧 info@herforma.ca.
Please provide the following information:
- Order number
- Clear photos of the package and received item
- Description of the issue
After review, we will offer you:
- A free replacement, or
- A full refund, depending on the case.
No Exchanges or Returns
We do not accept exchanges or returns, except in the cases mentioned above.
Refund Method
If a refund is approved:
- It will be issued via Interac e-Transfer to the email address used in your order.
- Processing may take up to 7 business days.
Right of Refusal
We reserve the right to decline any refund request that does not comply with this policy or in the event of abuse.
Contact Us
For any questions regarding our refund policy:
📧 info@herforma.ca.