At HerForma, we respect the privacy of our customers. This policy explains how your personal information is collected, used, stored, and protected when you visit or make a purchase on our online store.
1. Personal Information Collected
We collect the following information when you make a purchase or browse our site:
- Full name.
- Shipping and billing address.
- Email address.
- Phone number.
- Order details.
- IP address, browser type, date and time of access.
- Payment information (processed securely by Shopify – see section 5).
2. Use of Information
Collected data is used to:
- Process and deliver your orders.
- Communicate with you regarding your purchases.
- Respond to your questions or service requests.
- Send you offers or newsletters if you consented.
- Improve our services and user experience.
3. Consent
By providing your personal information to complete an order, you consent to its use for that transaction only. We will ask for your explicit consent for any other use, such as marketing.
4. Sharing with Third Parties
We only share your data with essential services, such as:
- Secure payment platforms (Shopify Payments, Stripe, etc.).
- Delivery services.
- Website hosting (Shopify Inc.).
These partners are obligated to respect confidentiality.
5. Online Payment and Security
When you make a payment:
- We do not store your banking information.
- It is encrypted and processed by Shopify, compliant with PCI DSS standards.
- We never have access to full card numbers.
See: https://www.shopify.com/legal/privacy.
6. Data Retention
We retain your data as long as necessary to:
- Complete transactions.
- Comply with tax laws.
- Handle returns or complaints.
You may request deletion at any time.
7. Data Security
We implement technical and administrative measures to protect your data against:
- Unauthorized access.
- Loss or disclosure.
- Fraudulent use.
8. Your Rights
At any time, you may:
- Access your data.
- Request correction or deletion.
- Withdraw your consent.
📩 info@herforma.ca.
9. Changes to this Policy
This policy may be updated. Any changes will be posted on this page with the revision date.